1.0 STATEMENT AND SCOPE OF COMMITMENT
The Accessibility for Ontarian's with Disabilities Act, 2005 (“AODA”) is a Provincial Act with the purpose of developing, implementing and mandating accessibility standards in order to achieve accessibility for persons with disabilities, with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises.
At TKL Group, we strive to provide an open and accessible environment for everyone who works at or visits our offices. It’s our policy to follow the principles of dignity, independence, integration and equal opportunity that are outlined in the AODA.
TKL Group is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to breaking down barriers and increasing accessibility for persons with disabilities in areas of customer service, information and communications, and employment, in accordance with the AODA.
TKL Group will develop and maintain an accessibility plan outlining the company’s strategy to improve opportunities and accessibility for persons with disabilities.
The Accessibility Standards Policy that we’ve put in place applies to:
- Agents and/or contractors who deal with the public or other third parties representing TKL Group
- Anyone who takes part in the development of TKL Group policies, practices and procedures
2.0 ACCESSIBLE CUSTOMER SERVICE
TKL Group will ensure all customers receive the same value and service quality, and employees will respectfully communicate with all customers while taking into account the customers’ individual needs.
TKL Group is committed to serving persons with disabilities, who use assistive devices to obtain, use or benefit from our good and services. We will ensure our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.
TKL Group is committed to welcoming persons with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties.
We will also ensure that all employees, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
TKL Group is committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter the premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Notice of Temporary Disruption
In the event of any temporary disruptions to facilities or services that customers with disabilities rely on to access or use TKL Group goods or services, reasonable efforts will be made to provide advance notice. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at all public entrances and service counters on our premises.
Administration & Feedback
TKL Group will post notice of the availability of its accessibility policies in its facility and on its website. Documents related to this policy will be available and in an accessible format, upon request.
Any questions or concerns about this policy or its related procedures, or for more information on TKL Group's accessibility plan should be directed to TKL Group Health & Safety Manager by contacting TKL Group at:
Telephone: (416) 746-2479
Mail/or in person: 152 Toryork Dr, North York, ON M9L 1X6
Persons that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.